Usually, inquiry is an action undertaken by buyers to get products’ information before purchasing. It is not only one of the most direct ways to acquire product details, but also a starting point of the formal contacts between buyers and sellers.
When making an inquiry, besides the prices of goods, buyers may ask for more information, such as the specification, packing, delivery date and other forms. In an inquiry, buyers should clearly express what kind of information is needed and under what conditions the deal can be made and it should be brief, specific, courteous and reasonable. In return, the answers to inquiries should be prompt, definite and helpful. Each inquiry is a sales opportunity, an opportunity to foster a potential long-term relationship.